PETS

PetMed Express, Inc., doing business as 1-800-PetMeds, operates as a leading pet pharmacy in the United States, delivering prescription and non-prescription pet medications along with health products directly to consumers. Headquartered in Delray Beach, Florida, the company markets its products through its website, mobile app, and toll-free phone number, serving both dogs and cats. PetMed Express offers a comprehensive product portfolio including FDA-approved prescription medications for flea and tick control, heartworm prevention, arthritis, dermatitis, and thyroid conditions, alongside non-prescription nutritional supplements and supplies. The company maintains active veterinary authorizations for approximately 20 million pet parents and operates a fully-licensed pharmacy that dispenses medications nationwide. Founded in 1996, PetMed Express pioneered the direct-to-consumer pet pharmacy model, leveraging technology and customer service to build strong pet parent relationships. The company differages its service through convenient home delivery, competitive pricing, and automatic reorder programs. In recent years, PetMed Express has invested in digital capabilities and enhanced its e-commerce platform to compete in an increasingly competitive online pet health market. The business faces ongoing challenges from both traditional veterinary clinics and major e-commerce retailers expanding into pet pharmaceuticals, prompting strategic focus on customer retention and operational efficiency.